Cattery Terms and Conditions
Cattery boarding Terms and Conditions
Record of inoculation
We kindly request that all cats are accompanied by a valid, up-to-date certificate of
inoculation against feline influenza and enteritis for acceptance. Annual booster injections
are required, and all vaccinations must be administered at least 2 weeks before the booking
begins; unfortunately, no exceptions can be made to this requirement.
Fleas
Additionally, we ask that your cat has received recent flea treatment. Please note that there
will be a charge of £10.00 for any cat requiring flea treatment, payable before collection.
We hope you understand that all cats will be checked for fleas, and we appreciate your
cooperation in this matter.
Veterinary service
In case of any health concerns arising during your cat’s stay, necessary treatment will be
promptly arranged through Aspen Vets or the current veterinarian if specified during the
boarding period. It’s important to note that veterinary expenses are the responsibility of the
owner and must be settled before your cat’s collection. Although we take utmost care, it’s
essential to understand that the cattery management cannot assume responsibility for
these fees.
In the event of an emergency where immediate action is necessary and we are unable to
reach you through the provided contact information, both the vet and the cattery
management will make decisions in the best interest of your cat’s health and well-being.
Your prompt attention and responsiveness to any communication attempts are greatly
appreciated.
Sharing
For your peace of mind, we highly recommend pet insurance. Cats from the same household
booked into double, twin, or family rooms will share a room. However, owners grant
permission for their cats to be separated in case of any issues. Please note that cats from
different households are never placed together.
Visitors
Visitors are welcome during our opening hours, but appointments are necessary to ensure a
member of staff is available to assist you. Unfortunately, visiting at the time of delivery is
not permitted without prior arrangement.
Payment
Charges for bookings apply from the day of drop-off until and including the day of collection
for each day or part-day. Full payment for all outstanding charges is required upon
collection.
Deposit and cancellation
At the time of booking, a non-refundable deposit of £30.00 per cat per week will be taken,
which will be deducted from the final amount due. Please note that this deposit will not be
refunded if the booking is cancelled less than four weeks before check-in time.
Early Collection/Amendments
All days booked at the time of booking must be paid for in full. Unfortunately, no refunds
can be provided for early collection without prior notice, and any amendments shortening
the booking duration will be treated as early collections, requiring payment for the full
booking.
House visits
Advance payment is necessary for house feeding visits, and refunds will be facilitated for
cancelled visits.
Non-collection
In the event that animals are not collected within 7 days after the agreed collection date, we
reserve the right to find alternative arrangements for their care.
Toys
Please ensure you inform us of your cat’s preferences. By boarding with us, you grant
permission for your cats to engage with toys. Your understanding and compliance with
these guidelines are greatly appreciated
